12 July, 2017
Salesforce Brings Digital Transformation To Field Workers With AI, Analytics Tools
Mobile workers are about to get a tech upgrade: On Wednesday, Salesforce announced Einstein AI and Analytics for Field Service Lightning, its platform that helps the mobile workforce use technology to better respond to customer service calls. The introduction of new tools will allow service workers to tap image recognition, scheduling automation, and actionable insights to improve productivity and efficiency in the field, as well as drive more revenue.
The multi-billion dollar field service market is expanding into new industries, including finance, healthcare, manufacturing, and retail, according to a press release. This has led to more demand to deliver strong onsite service, despite complicated equipment and a lack of information about pre-existing customer problems. This can lead to issues that require multiple onsite trips, Salesforce noted, which the company hopes this platform can cut down.