BI Insights

The Hidden Risk Of Blind Trust In AI’s ‘Black Box’

7 July, 2017

The Hidden Risk Of Blind Trust In AI’s ‘Black Box’

Artificial intelligence is gaining traction in enterprises, with many large organizations exploring algorithms to automate business processes or building bots to field customer inquiries. But while some CIOs see self-learning software as a boon for achieving greater efficiencies, others are leery about entrusting too much of their operations to AI because it remains difficult to ascertain how the algorithms arrive at their conclusions.

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