BI Insights

Artificial Intelligence And Machine Learning Set To Change The Customer Experience

29 November, 2017

Artificial Intelligence And Machine Learning Set To Change The Customer Experience

In the world of customer service, we’re experiencing the rise of chatbots, virtual digital assistants, and artificial intelligence (AI) agents, answering basic queries which allow humans to tackle more complex problems and improve the speed and efficiency of decisions.

Emerging technology such as machine-learning applications, chatbots, and mobile messaging will play a much more significant role in customer interactions in the next five years.

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