11 October, 2017
Artificial Intelligence Dominates The Retail Conversation At Shoptalk Europe
If there was one overarching term at Shoptalk Europe this week, it was artificial intelligence. From machine learning to visual search, natural language processing and more, the role of systems that facilitate smarter and more personalized customer experiences was key.
Keynote talks from Google, Alibaba, Westfield and more all referenced such a focus, with repeats of numerous big stats bandied about in terms of where this space is moving. By 2020, 85% of customer interaction in retail will be managed by AI, according to Gartner, multiple speakers said. And 30% of all companies will employ AI to augment at least one of their primary sales processes by the same time period, they further added.