BI Insights

How Artificial Intelligence Will Change Everything

5 April, 2017

How Artificial Intelligence Will Change Everything

Artificial intelligence is not one technology but rather a group of related technologies – including natural language processing, machine learning (computer programs that can “learn” when exposed to new data) and expert systems (software programmed to provide advice) – that help machines sense, comprehend, and act in ways similar to the human brain. These technologies are behind innovations such as virtual agents (computer-generated, animated characters serving as online customer service representatives), identity analytics (solutions combining big data and advanced analytics to help manage user access and certification), and recommendation systems (algorithms helping match users and providers of goods and services) which have already transformed the ways in which companies look at the overall customer experience.

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